Privacy Policy
Your Privacy Matters to Us
We are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information — transparently and simply.
Pay securely via MPESA
Sokokubwa Shops — Buy Goods & Services
Welcome to Sokokubwa
Sokokubwa.com ("we", "us", or "our") operates the website www.sokokubwa.com and provides hardware, solar, and equipment sales across Kenya. This Privacy Policy explains how we handle your personal information when you use our services.
We comply with the Kenya Data Protection Act, 2019 (DPA). By using our website or placing an order, you agree to the terms of this Privacy Policy.
What Information We Collect
We collect information you voluntarily provide to us when you:
- Create an account or place an order
- Contact customer support
- Subscribe to our newsletter
- Leave a product review
Identity Data
Name, email, phone number, delivery address
Payment Data
MPESA transaction details, card info (encrypted)
Order History
Products purchased, delivery preferences
Technical Data
IP address, browser type, device info
Children's Privacy: Our services are not intended for persons under 18. We do not knowingly collect data from minors.
How We Use Your Information
- Process orders — Complete purchases, arrange delivery, and process payments.
- Customer support — Answer questions, resolve issues, and handle returns.
- Order updates — Send confirmations, shipping notifications, and delivery alerts.
- Improve our service — Analyze usage patterns and fix technical problems.
- Marketing — Send promotions (only with your consent; unsubscribe anytime).
- Legal compliance — Comply with Kenyan laws and regulations.
Your Privacy Rights (DPA 2019)
Under Kenyan law, you have the following rights:
Right to Access
Request a copy of your data
Right to Rectify
Correct inaccurate data
Right to Erasure
Request deletion of your data
Data Portability
Receive your data in a usable format
Right to Object
Opt out of marketing
Lodge a Complaint
Report to ODPC Kenya
Complaints: You have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya at www.odpc.go.ke.
How We Protect Your Data
- SSL Encryption — 256-bit encryption for all data transfers.
- Secure Payments — PCI-DSS compliant payment gateways.
- Access Control — Limited employee access to personal data.
- Regular Audits — Ongoing security reviews.
Data Retention
We keep your data only as long as necessary:
- Order data: 5 years (for tax and warranty purposes)
- Account data: Until you request deletion
- Marketing data: Until you unsubscribe
Cookies
We use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.
Contact Us
Have questions? Need to exercise your privacy rights? Reach out to us:
- Data Protection Officer: dpo@sokokubwa.com
- General Inquiries: ask@sokokubwa.com
- Phone/WhatsApp: 010 592 9344
- MPESA Till: 5225986 (Sokokubwa Shops)
Limitation of Liability
To the maximum extent permitted by Kenyan law, Sokokubwa.com shall not be liable for indirect, incidental, or consequential damages arising from:
- Unauthorized access to your data beyond our control
- Your failure to protect your account credentials
- Third-party services linked from our website
Our total liability under this Privacy Policy shall not exceed the amount you paid for products or KSh 10,000 (whichever is lower).